Shipping policy

Quanzhou Hecang Trading Co., Ltd (“we,” “us,” or “our”) is committed to delivering your health-focused kitchenware orders efficiently. This policy outlines our shipping methods, timelines, and related terms for customers in Southeast Asia.

1. Order Processing Time

• Orders are processed within [1-3 business days] after payment confirmation.
• Exceptions:
  • Orders placed on weekends or public holidays (China/Southeast Asia) will be processed on the next business day.
  • Customized products may require additional [7-10 business days] for production.

2. Shipping Methods & Carriers

We partner with reliable logistics providers to ensure safe delivery:

3. Estimated Delivery Times

Delivery times vary by destination and shipping method:

Note:

• Delays may occur due to customs clearance, weather, or local holidays.
• Sea freight delivery times depend on port operations (typically 15-30 days).

4. Shipping Costs

• Calculated automatically at checkout based on product weight, dimensions, and destination.
• Free Shipping: Available for orders over [USD 100] in select countries (e.g., Malaysia, Singapore).

5. Customs & Import Duties

• Buyers are responsible for all import taxes, duties, and customs clearance fees.
• We declare accurate product values on shipping documents. Contact your local customs office for rate details.

6. Tracking Your Order

• A tracking number will be emailed once your order is shipped.
• Use the carrier’s website or our Order Status page to monitor delivery progress.

7. Lost or Damaged Packages

• Claims must be filed within [14 days] of the estimated delivery date.
• Provide photos of damaged items and packaging. We will:
  • Reship the item (if stock available), or
  • Issue a full refund.
• Insurance: We recommend purchasing insurance for high-value orders (>USD 200).

8. Disclaimer:

• Estimated Delivery Times
  All delivery timeframes displayed on this Website are estimates only and do not constitute a guaranteed delivery date. Actual transit times may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances. gaoboos is not liable for delays beyond our control.
• Shipping Carrier Responsibility
  Products are deemed delivered upon handover to the shipping carrier (e.g., DHL, FedEx, UPS). Risks of loss, damage, or theft during transit are transferred to the buyer at this point. Claims related to shipping issues must be filed directly with the carrier in accordance with their policies.
• Customs & Import Duties
  Buyers are solely responsible for:

1. Compliance with their country’s import regulations;
2. Payment of customs duties, taxes, or fees;
3. Providing accurate documentation for customs clearance.
   Failure to comply may result in shipment seizure or return, with no obligation for refunds or reshipment by gaoboos.

• Address Accuracy
  Ensure the shipping address provided is complete and error-free. We are not responsible for delays, returns, or losses caused by incorrect/incomplete addresses. Additional charges for address correction or reshipment will be borne by the buyer.
• Shipping Method Limitations
  Certain products may be restricted by carriers or prohibited in specific countries. Buyers are responsible for verifying their local laws and carrier restrictions before ordering. We reserve the right to cancel orders violating these restrictions.
• Force Majeure
  We are not liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

1. Natural disasters, pandemics, or extreme weather;
2. Labor strikes, political unrest, or war;
3. Governmental import/export restrictions.

• Order Tracking
  Tracking information will be provided upon shipment. It is the buyer’s responsibility to monitor the shipment status and contact the carrier for inquiries.
• Refunds for Undelivered Orders
  
  Refunds or replacements for lost/damaged shipments require proof of non-delivery or damage from the carrier. Claims must be submitted within seven days of the estimated delivery date.
• Limitation of Liability
  In no event shall gaoboos be liable for indirect, incidental, or consequential damages arising from shipping-related issues. Our maximum liability is limited to the purchase price of the affected product(s).

9. Contact Us

For shipping inquiries:

Email: info@gaoboos.com

WhatsApp: [+86 181-6092-3538] (Preferred for urgent issues)

Hours: [GMT+8 8:30 AM – 5:30 PM, Mon-Fri]