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Return and Refund Policy

Quanzhou Hecang Trading Co., Ltd (“we,” “us,” or “our”) values your satisfaction. This policy outlines the terms for returns and refunds of health-focused kitchenware purchased on www.gaoboos.com.

1. Eligibility for Returns

  • Timeframe: You may request a return within [30 days] of receiving your order.
  • Condition: Items must be unused, in original packaging, and undamaged.
  • Non-Returnable:
    • Customized/personalized products.
    • Products with broken seals (e.g., hygiene-sensitive items like cutting boards or food containers).
    • Clearance/discounted items marked “Final Sale.”

2. Return Process

Step 1: Contact our support team at info@gaoboos.com within [7 days] of delivery to initiate a return. Provide:

  • Order number
  • Product name and reason for return
  • Photos/video of the item (if damaged)

Step 2: We will email a Return Authorization (RA) number and instructions. Returns without an RA number will not be accepted.

Step 3: Ship the item to:

[207-208, Building 1, Suncity, Jiangbin South Road, Jinjiang City, Quanzhou, China][插入退货地址-考虑指定东南亚的本地仓库，如果可以的话，以减少客户的运输成本]第三步：将物品运送到：

Step 4: Upon inspection and approval, we will process your refund.

3. Refund Details

  • Processing Time: Refunds are issued within [7-14 business days] after receiving and approving the return.
  • Method: Refunds are issued to the original payment method (e.g., PayPal, credit card). Bank transfers may take longer depending on your region.
  • Deductions:
    • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
    • Restocking fee of [1]% may apply for bulk orders (e.g., 10+ units).批量订购（例如，10个单位）可收取[X]%的补货费。

4. Exchanges

We currently do not offer direct exchanges. To replace an item:我们目前不提供直接交换。替换：更换一件物品：

  1. Return the original product following the above process.
  2. Place a new order on our Site.

5. Damaged or Defective Items

  • Report issues within [48 hours] of delivery.
  • Provide photo/video evidence.
  • We will offer: 我们将提供：
    • Free replacement (subject to stock availability), or
    • Full refund including return shipping costs.

6. International Returns

  • Shipping Costs: Customers are responsible for return shipping fees unless the return is caused by our error.
  • Customs Duties: Refunds exclude import duties/taxes paid during initial delivery.
  • Regional Compliance: Returns must comply with local consumer laws in your country (e.g., Malaysia’s Consumer Protection Act 1999, Indonesia’s *Consumer Protection Law No. 8/1999*).

7. Cancellations

  • Orders can be canceled within [24 hours] of placement if not yet processed. Contact us immediately at info@gaoboos.com.

8. Contact Us

For return-related questions:有关退货的问题：

  • Email: info@gaoboos.com
  • WhatsApp: [+86 181-6092-3538] (recommended for Southeast Asian customers)
  • Business Hours: [e.g., GMT+8 9:00 AM – 6:00 PM]营业时间：[插入时间，例如，格林尼治标准时间8 9:00 AM – 6:00 PM]